Last updated: 22-08-2023

At Cedric Merrills, we are committed to providing exceptional service and creating memorable festive experiences. We understand that sometimes circumstances change, and we have created a fair refund policy to accommodate our clients’ needs.

1. Cancellation and Refund

• – If you cancel your service within [Insert specified time, e.g., 48 hours] of signing the service agreement, you are entitled to a full refund of your deposit.
• – If you cancel your service after [Insert specified time, e.g., 48 hours] of signing the service agreement but before the installation begins, you will receive a refund of your deposit minus a [Insert percentage, e.g., 20%] cancellation fee.
• – If you cancel your service after the installation has begun, no refund will be issued due to the costs incurred for labor, materials, and scheduling.

2. Service Issues

If you experience issues with your installation, please contact us within [Insert specified time, e.g., 48 hours] of noticing the problem. We will promptly address any concerns and, if necessary, provide a partial or full refund based on the circumstances.

3. Refund Process

Refunds will be processed within [Insert specified time, e.g., 14 business days] of the refund request approval. The refund will be issued to the original payment method used when signing the service agreement.

4. Contact

If you have any questions or concerns regarding our refund policy, please contact us at [Insert contact information].

Thank you for choosing Cedric Merrills. We value your trust and strive to ensure your satisfaction with our services.

Please note that this content is meant to serve as a starting point and should be reviewed by a legal professional to ensure it fully complies with your specific business needs and local laws.